Discounted Shipping

We offer discounted shipping rates to all countries throughout Europe. We ship orders from our Netherlands stockroom and occasionally from our U.K. stockroom depending on inventory. You will be provided with a tracking number once your order is shipped.

We provide tracking information without “signature required” unless requested. If you live in an apartment building please make sure you indicate your Apt number or buzzer code as part of your address.

If an order is not accepted upon delivery and returned to our warehouse, you will be charged for any shipping charges incurred by us for the returned shipment.

Temperature Sensitive Products

Temperature Sensitive Items – We ship temperature sensitive items with an Ice Pack in a Cool Shield Envelope.

If your cart contains a refrigerated item be advised that Ice Packs will ALWAYS melt during transit, especially during summer months. Ice Packs will only provide a few hours of protection in extreme heat. Temperature sensitive items may normally safely stay UNOPENED and unrefrigerated for a period of time of up to 2 weeks without being affected.

We do not accept returns on or give credit for items (refrigerated or not) that are received warm.

Heavy Items

At our discretion we may impose an 8 lb weight limit on free shipments. If your shipment exceeds 5 kilos and we elect to impose a shipping charge, we will contact you prior to finalization of your order.

If an order is not accepted upon delivery and returned to our warehouse, you will be charged for any shipping charges incurred by us for the returned shipment.

Customs restrictions and warranty issues prevent us from shipping to every international location. Please Contact Us with any questions regarding delivery to your country.

Fraud is taken very seriously. Anti-fraud measures are in place at multiple levels and at different stages of the transaction with our merchant account partners.

All of our products sold internationally are meant for personal use – up to a 90 day supply of any one product should be purchased.

Customs Fees and Guidelines

(*) Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the importation of our products. We do not encounter problems with Customs when shipping to most countries.

If the package is seized by Customs for any reason and is returned to us, we will issue you a prompt refund and may at our discretion reship a replacement order to you.

Return of Merchandise

We will gladly refund you for product returned within 30 days from the date of purchase, provided the product has not been opened and the protection wrap is in place. The cost of shipping is not included in refunds and product returned after 30 days will be subject to a 20% restocking fee.

Product cannot be returned after 90 days from the date of purchase.

Probiotics or any items requiring refrigeration may not be returned at any time. No exceptions.

Refunds will be issued in the same tender as originally purchased or a credit may be posted on account with us toward your next purchase.

All returns must contain a Return Merchandise Authorization (RMA) number to be properly credited. Request an RMA.